Unprofessionalism in the Appraisal Panel
Unprofessionalism is like a weed that can choke the healthy growth of a workplace or any social setting. It manifests in various forms - tardiness, rudeness, lack of respect for others’ time and space, inappropriate comments or jokes, and ignoring established norms and guidelines. Not only does it disrupt the flow of work, but it also creates an environment of discomfort and tension, which can severely impact productivity and morale in the appraisal panel.
Imagine this scenario: Bob, who has a knack for telling inappropriate jokes, decides to share one during a panel meeting or email string. The panel falls silent, and the communication ends on an awkward note. Such instances, although seemingly light-hearted, can become significant roadblocks in fostering a healthy and productive appraisal environment.
Cultures around the world have different ways of dealing with conflict and unprofessional behavior. In Japan, for instance, harmony is highly valued, and conflicts are often dealt with indirectly to avoid direct confrontation. On the other hand, in Germany, directness is appreciated, and issues are addressed head-on. However, irrespective of cultural nuances, the crux remains the same - unprofessional behavior needs to be addressed constructively so as not to do further damage to the productivity of the panel.
Here are some tips and techniques to deal with unprofessionalism positively:
1. Approach the person calmly: It's vital to remain calm and composed while addressing unprofessional behavior. An aggressive approach can lead to further conflict.
2. Provide Constructive Feedback: Instead of criticizing the person, focus on the behavior. Use phrases like "I noticed that…" or "It might be more effective if…" to keep the conversation objective and focused on improvement.
3. Avoid Taking It Personally: Unprofessional behavior often stems from personal or professional issues that the individual may be dealing with. Try not to take it personally and maintain a neutral perspective.
4. Offer Support: If the person is dealing with personal issues that are affecting their behavior, offer support or suggest resources that could help them cope.
5. Set Clear Expectations: As the umpire, clearly define what is considered professional behavior in your setting. This can prevent future instances of unprofessionalism.
6. Lead by Example: Exhibit professionalism in your actions and interactions. This sets a standard for others to follow.
In conclusion, maintaining a professional atmosphere is essential for productivity and morale of the appraisal panel. Dealing with unprofessionalism can be challenging, but with a calm approach, constructive feedback, and support, it can be transformed into an opportunity for growth and improvement. It's important to remember that everyone has bad days, but with understanding and effective communication, a positive working environment can be maintained.
Bill Simmons, AIC, CPI, CASA is the owner of L2 Insurance Consulting LLC, and he is an industry recognized expert relating to insurance claims and claim related damage. Bill has worked in every aspect of insurance claims from automobile liability and subrogation to property claim specialist, and he has worked both aspects of insurance claims, for carriers as a staff adjuster, as an independent adjuster and as a public adjuster. Bill also serves as an expert witness in the insurance claim legal process. Bill lives in Panama City, FL with his wife, Amanda and their two sons, Layton and Lucas.
